Support

What CoreCredit does

CoreCredit is a local-first ledger for refundable parts-core charges. It follows a core from the moment the charge lands on an invoice, through preserving and identifying the old unit, returning it to the right vendor before the window closes, and finally to the point where the vendor credit actually arrives — or does not.

The figure it exists to show is money at risk: the total still outstanding across every unresolved core. Returning a core does not reduce that figure. Only a recorded credit, a resolved dispute, or a deliberate write-off does.

CoreCredit is not accounting or bookkeeping software, not a repair-order or inventory system, not a vendor integration, and not financial, tax, or legal advice. It has no relationship with your suppliers and cannot make a credit happen.

Do I need an account?

No. There is no sign-up, no sign-in, and no password, because there is no CoreCredit server behind the app to sign in to. Install it and start recording cores.

Because there is no account, there is also nothing for Idlery Services LLC to look up on your behalf. Support can help you use the app; it cannot retrieve records it has never held a copy of.

Where is my data stored?

On your device, in the app's own storage, using Apple's on-device storage frameworks. Your shop profile, vendors, storage bins, core records, return batches, the event history behind each core, evidence photos, and your settings all live there.

Your records may be included in your ordinary Apple device backups — iCloud Backup or an encrypted computer backup — exactly the way any other app's data is, according to your own Apple settings. That is a backup of your device made by you, not a transmission to Idlery.

Deleting the app removes its container and everything inside it from the device. Copies that already exist in an Apple device backup, or in a file you exported and sent somewhere, are not affected.

Camera and scanning permissions

CoreCredit asks for camera access only after you start a scan or a photo capture — never on launch and never in the background. If you decline, every field can still be typed by hand, and manual entry is available in every state of the capture screen.

Barcode reading and text recognition run offline, on the device, using the frameworks built into iOS. No frame and no recognised text is sent to Idlery or to anyone else for processing.

Nothing a scan reads is saved without you. Recognised amounts, part numbers, references, and dates always land on a review screen first, and only become part of a record when you confirm them. Recognition is imperfect — check anything that matters against the paperwork before you rely on it.

If a scan will not read at all, the usual causes are glare on a glossy invoice, a torn or faded barcode, and low light in the parts room. Move the paper out of direct glare, hold steady, and fall back to typing the field — it is always faster than fighting the camera.

Photos and evidence

You can attach photos of the part, the box, the invoice, and the credit receipt to the core they belong to. They stay with that record and become part of an exported dispute packet.

CoreCredit does not ask for broad access to your Photo Library. When you pick an existing image, it comes through Apple's own photo picker, which hands the app only the items you chose.

Photographs are the difference between a dispute you can prove and a dispute you can only describe. A picture of the core in the box, with the tag visible, takes five seconds and settles arguments weeks later.

Local notifications and reminders

Deadline reminders are local notifications: your device schedules them and your device delivers them. There is no push server involved and no message is sent to Idlery.

CoreCredit asks for notification permission only when you turn reminders on. If you decline, or turn them off later, nothing else in the app is affected — you simply will not be reminded.

Treat a reminder as a convenience, not a guarantee. A notification can be late or missed if notifications are switched off for CoreCredit, if the device is off or out of battery, or if a Focus mode is suppressing it. If reminders have stopped arriving, check Settings → Notifications → CoreCredit on the device first, then the reminder settings inside the app.

Exporting your records

CoreCredit can produce a CSV of the ledger for a spreadsheet, a JSON backup file that the app itself can read back, and dispute packets for a short or missing credit.

Exports are generated on the device and leave the app only through the standard share sheet, when you choose where to send them — mail, Files, a printer, or anything else you pick. Once you have sent a file, it is wherever you sent it and is governed by whatever received it.

Keep your own copies of anything you cannot afford to lose. Idlery holds no copy of your ledger and cannot restore one for you.

A restore from a backup file replaces what is currently on the device rather than merging into it, and evidence photographs are not carried inside the backup file.

Subscriptions, Restore Purchases, and managing a plan

Subscriptions are not on sale yet. CoreCredit has not been released, so nothing can be purchased today. The guidance below applies once the app and its optional subscription are available on the App Store.

CoreCredit will be usable without a subscription. The free tier allows five simultaneously unresolved cores; credited and written-off cores do not count toward it, so settling one frees a slot. The optional Pro entitlement removes that limit. Records you have already entered are never hidden or locked away, whatever your entitlement does.

Any subscription is sold by Apple through the App Store. Apple handles payment, renewal, cancellation, and refunds. Prices are shown by Apple for your storefront at the time of purchase.

• Restore Purchases asks Apple whether the Apple Account signed in on the device already has an active subscription, and switches the app back on if it does. Use it after reinstalling or moving to a new device. A subscription follows the Apple Account that bought it, not the device.
• Manage or cancel a subscription in the Settings app on your device, under your Apple Account → Subscriptions, or through the Manage subscription control in the app. Deleting the app does not cancel a subscription.
• Refunds are requested from Apple through the App Store, under Apple's own refund process. Idlery Services LLC cannot issue, promise, or reverse an App Store refund.

Privacy questions and deletion requests

The full details are in the CoreCredit Privacy Policy. In short: there is no analytics, advertising, crash-reporting, or tracking software in the app, and Idlery does not sell app data.

Because your records never reach Idlery, deleting them is something you carry out yourself. Use the app's own controls to remove individual records, or delete the app to remove its locally stored data — subject to any copies that remain in Apple-controlled device backups.

How to request support

Email support@idlery.com. That is the support channel for CoreCredit — there is no phone line and no portal to sign into.

It helps to include:

• What you expected to happen, and what happened instead.
• The app version, from the app's About screen, once the app is available.
• Your device model and iOS version.
• The steps that lead to the problem, if it happens more than once.

Please do not send screenshots containing a customer's personal details. A description of the screen is enough, and it keeps your customers' information where it belongs.